Our Policies

For Families

  • Parent Rights

    As a Crafty Guardian family, you have the right to:

    • Receive reliable, high-quality childcare from trained and supported professionals

    • Clear rates, policies, and expectations before any care begins

    • A safe, respectful, and professional relationship with your nanny

    • Open communication with our agency whenever questions or concerns arise

    • Request guidance or support if your childcare needs change

    • A replacement caregiver when emergencies or unexpected circumstances arise with your nanny (for long-term placements)

    • Trust that your family’s privacy, preferences, and cultural values will be honored

    Parent Responsibilities

    To help us provide the best care possible, we ask parents to:

    • Provide accurate information about your child’s needs, routines, and any health or behavioral considerations

    • Maintain a safe and prepared environment for your nanny

    • Supply all caregiving essentials (diapers, meals, medication instructions, etc.)

    • Respect the nanny’s time by honoring agreed-upon start and end times

    • Communicate schedule changes or concerns promptly

    • Use the agency for payments, bookings, and updates

    • Treat your nanny—and all Crafty Guardian staff—with kindness, respect, and professionalism

    We’re here to support your family in a partnership built on trust, communication, and care.

  • We do our best to make childcare simple and dependable for everyone. To ensure our nannies can plan their schedules and provide the best care possible, all bookings require:

    • A minimum of 4 hours

    • At least 24 hours’ notice

    • Cancellations submitted no later than 4 hours before the start time

    We completely understand that plans can change. We simply ask that families keep communication open so we can support you and our nannies smoothly and respectfully.

  • Crafty Guardian strives to make pricing clear and fair. Our hourly rates are based on the number of children in our care and the type of service you need.

    For families seeking long-term support, we offer full-time and part-time placements with a one-time placement fee. This fee includes guaranteed backup coverage whenever your nanny is sick, unavailable, or experiences an emergency—giving you reliable support when you need it most.

    All payments are processed through Crafty Guardian to protect families and caregivers.

    If you have any questions about our hiring process or would like help choosing the right service, please reach out—we’re here for you.

  • We want every child, caregiver, and family to feel safe, supported, and cared for. To help create that experience, we ask families to:

    • Share accurate information about your child’s routines, needs, allergies, and comfort items

    • Provide all supplies needed for safe, enjoyable childcare

    • Keep the home or care environment safe, tidy, and prepared for your nanny’s arrival

    • Respect your nanny’s professional boundaries by assigning only childcare-related responsibilities

    • Honor scheduled start and end times whenever possible

    Together, we can create a warm and positive atmosphere where your child feels happy, secure, and engaged.

  • Great childcare depends on strong communication. We appreciate families who:

    • Keep the agency informed about schedule changes or updates

    • Respond to messages from your nanny or Crafty Guardian

    • Share any new expectations, concerns, or family needs

    • Maintain open, honest, and respectful communication

    We are always here to support both you and your nanny. When in doubt, just reach out—we love helping families navigate the caregiving journey.

  • Crafty Guardian is committed to creating a welcoming, inclusive environment for every family, nanny, and child. We do not tolerate discrimination or harassment of any kind. We honor and celebrate families and caregivers of all backgrounds, identities, and cultures.

    You can trust that your nanny—and your family—will always be treated with dignity, respect, and compassion.

For Nannies

  • Nanny Rights

    Every nanny working with Crafty Guardian deserves to feel valued and supported. Our nannies have the right to:

    • A safe, respectful, and inclusive work environment

    • Clear expectations, consistent communication, and guidance from our team

    • Fair and timely compensation

    • Support from Crafty Guardian whenever challenges arise

    • Decline tasks outside of agreed-upon childcare responsibilities

    • Report concerns without fear of retaliation

    • Feel appreciated for the essential work they do each day


    Nanny Responsibilities

    As compassionate professionals, our nannies play a meaningful role in each child’s life. Nannies are expected to:

    • Provide kind, attentive, and developmentally appropriate care

    • Arrive on time and prepared for each shift

    • Follow family routines and safety guidelines

    • Communicate openly about schedule changes or concerns

    • Maintain professionalism, confidentiality, and respect

    • Prioritize the child’s safety, comfort, and emotional well-being

    • Notify the agency of any incidents, health issues, or other concerns

    We deeply value our caregivers and are committed to advocating for their well-being and professional growth.

  • To help create a predictable and respectful schedule for everyone, all childcare bookings should be arranged through Crafty Guardian. Families rely on your consistency, and we value your time just as much.

    If you ever need to cancel a shift, please notify the agency as soon as possible so we can support the family and find backup care if needed. We also ask that you avoid accepting or modifying bookings directly with families without agency approval.

    Life happens, and we understand unexpected things can come up—open communication helps us take care of you and the families we serve.

  • To ensure every nanny is paid fairly and consistently, all childcare payments are processed directly through Crafty Guardian. This protects both you and the families you care for.

    We kindly ask that you do not accept direct payments or negotiate rates with families outside of our approved structure. Our agency sets rates based on experience, schedule, and service type, and your pay will always follow the terms outlined in your agreement.

    If a family ever requests additional help or a rate adjustment, simply let us know—we’re here to advocate for you and make sure everything stays clear, accurate, and supportive for everyone involved.

  • Our families trust Crafty Guardian because of the kindness, professionalism, and care our nannies bring into their homes. We ask that you:

    • Provide attentive, nurturing care that supports each child’s unique needs

    • Follow family routines and agency safety guidelines

    • Maintain a clean and safe environment as part of normal childcare tasks

    • Use positive, encouraging communication with children

    • Always keep children within sight and never leave them unattended

    • Respond calmly and appropriately to challenging behaviors or unexpected situations

    Your presence makes a meaningful difference for each family, and we are here to support you every step of the way.

  • Strong communication helps everyone feel confident and cared for. Please keep the lines open by:

    • Updating the family on how the day is going

    • Informing us promptly about any concerns, scheduling issues, or incidents

    • Responding to messages from the agency within a reasonable time

    • Reaching out if you ever feel unsure about expectations or boundaries

    We appreciate your professionalism and are always here to help you navigate any situation—no question is ever too small.

  • Crafty Guardian is committed to fostering an inclusive, respectful, and supportive environment for all. We do not tolerate discrimination or harassment of any kind, whether from families, children, or staff.

    We proudly welcome caregivers of every background, identity, and life experience, and we are here to ensure you always feel safe, valued, and respected in your workplace.