Our Policies

For Families

  • Parent Rights

    As a Crafty Guardian family, you have the right to:

    • Receive reliable, high-quality childcare from trained and supported professionals

    • Clear rates, policies, and expectations before any care begins

    • A safe, respectful, and professional relationship with your nanny

    • Open communication with our agency whenever questions or concerns arise

    • Request guidance or support if your childcare needs change

    • A replacement caregiver when emergencies or unexpected circumstances arise with your nanny (for long-term placements)

    • Trust that your family’s privacy, preferences, and cultural values will be honored

    Parent Responsibilities

    To help us provide the best care possible, we ask parents to:

    • Provide accurate information about your child’s needs, routines, and any health or behavioral considerations

    • Maintain a safe and prepared environment for your nanny

    • Supply all caregiving essentials (diapers, meals, medication instructions, etc.)

    • Respect the nanny’s time by honoring agreed-upon start and end times

    • Communicate schedule changes or concerns promptly

    • Use the agency for payments, bookings, and updates

    • Treat your nanny—and all Crafty Guardian staff—with kindness, respect, and professionalism

    We’re here to support your family in a partnership built on trust, communication, and care.

  • We do our best to make childcare simple and dependable for everyone. To ensure our nannies can plan their schedules and provide the best care possible, all bookings require:

    • A minimum of 4 hours

    • At least 24 hours’ notice

    • Cancellations submitted no later than 4 hours before the start time

    We completely understand that plans can change. We simply ask that families keep communication open so we can support you and our nannies smoothly and respectfully.

  • Crafty Guardian strives to make pricing clear and fair. Our hourly rates are based on the number of children in our care and the type of service you need.

    For families seeking long-term support, we offer full-time and part-time placements with a one-time placement fee. This fee includes guaranteed backup coverage whenever your nanny is sick, unavailable, or experiences an emergency—giving you reliable support when you need it most.

    All payments are processed through Crafty Guardian to protect families and caregivers.

    If you have any questions about our hiring process or would like help choosing the right service, please reach out—we’re here for you.

  • We want every child, caregiver, and family to feel safe, supported, and cared for. To help create that experience, we ask families to:

    • Share accurate information about your child’s routines, needs, allergies, and comfort items

    • Provide all supplies needed for safe, enjoyable childcare

    • Keep the home or care environment safe, tidy, and prepared for your nanny’s arrival

    • Respect your nanny’s professional boundaries by assigning only childcare-related responsibilities

    • Honor scheduled start and end times whenever possible

    Together, we can create a warm and positive atmosphere where your child feels happy, secure, and engaged.

  • Great childcare depends on strong communication. We appreciate families who:

    • Keep the agency informed about schedule changes or updates

    • Respond to messages from your nanny or Crafty Guardian

    • Share any new expectations, concerns, or family needs

    • Maintain open, honest, and respectful communication

    We are always here to support both you and your nanny. When in doubt, just reach out—we love helping families navigate the caregiving journey.

  • Crafty Guardian is committed to creating a welcoming, inclusive environment for every family, nanny, and child. We do not tolerate discrimination or harassment of any kind. We honor and celebrate families and caregivers of all backgrounds, identities, and cultures.

    You can trust that your nanny—and your family—will always be treated with dignity, respect, and compassion.

  • Privacy Policy

    Effective Date: April 7, 2026

    Crafty Guardian ("we," "our," or "us") is committed to protecting the privacy of our families, caregivers, and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.

    Information We Collect

    We may collect personal information such as:

    • Name

    • Phone number

    • Email address

    • Home or service address

    • Emergency contact information

    • Payment and billing information

    • Employment or caregiver application information

    • Scheduling and booking details

    • Communications with our team

    We collect this information when you:

    • Submit a booking or inquiry

    • Apply to become a caregiver

    • Complete forms on our website

    • Communicate with us by phone, email, or text message

    • Sign service or employment agreements

    How We Use Your Information

    We use your information to:

    • Provide childcare and caregiver placement services

    • Schedule and manage care sessions

    • Send reminders and service updates

    • Process payments and invoices

    • Respond to inquiries and provide support

    • Maintain safety and compliance standards

    • Improve our services and operations

    SMS and Communication Privacy

    Crafty Guardian may contact you via phone, email, or SMS text messaging regarding your services or employment.

    These messages may include:

    • Shift reminders

    • Introduction call reminders

    • Booking confirmations

    • Schedule updates

    • Follow-up communications

    • Billing notifications

    Mobile opt-in or phone numbers collected for the purpose of SMS communication are not shared with any third party or affiliate company for marketing purposes.

    Information Sharing

    We do not sell your personal information.

    We may share information only when necessary to provide services or comply with legal requirements, including with:

    • Families and caregivers involved in a placement

    • Payroll or payment processors

    • Insurance providers

    • Government or regulatory agencies when required by law

    • Technology platforms used to manage scheduling and communication

    Data Security

    We take reasonable steps to protect your personal information, including:

    • Secure data systems

    • Limited access to sensitive information

    • Password-protected platforms

    • Confidential handling of records

    Data Retention

    We keep personal information only as long as necessary to:

    • Provide services

    • Maintain payroll and business records

    • Meet legal and regulatory requirements

    Your Rights

    You may request to:

    • Update your information

    • Access your personal information

    • Request removal from communications

    To make a request, please contact us using the information below.

    Children's Privacy

    Crafty Guardian provides services involving children, but we do not knowingly collect personal information directly from children. All information is provided by parents, guardians, or authorized adults.

    Changes to This Policy

    We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

    Contact Us

    Crafty Guardian
    Website: www.thecraftyguardian.com
    Email: info@thecraftyguardian.com
    Phone: 443-655-8821

    SMS Terms & Conditions

    SMS Consent

    By providing your phone number to Crafty Guardian, you consent to receive SMS messages related to services, scheduling, and communication.

    Phone numbers collected for SMS consent are not shared with third parties for marketing purposes.

    Types of Messages You May Receive

    You may receive SMS messages such as:

    • Shift reminders

    • Introduction call reminders

    • Booking confirmations

    • Schedule changes

    • Follow-up messages

    • Billing notifications

    Example:

    Hello, this is a reminder of your upcoming shift with Crafty Guardian. Please contact the family at least 48 hours before your shift. Reply STOP to opt out of SMS messaging at any time.

    Message Frequency

    Message frequency may vary depending on services and scheduling needs.

    You may receive up to 2–5 messages per week related to your bookings or account.

    Message and Data Rates

    Standard message and data rates may apply depending on your mobile carrier.

    Opt-In Methods

    You may opt in to receive SMS messages by:

    • Submitting a form on our website

    • Signing onboarding or service documents

    • Verbally providing consent

    • Requesting services from Crafty Guardian

    Opt-Out

    You can opt out at any time by replying:

    STOP

    You may also contact us directly to be removed from messaging.

    Help

    For assistance, reply:

    HELP

    Or contact:

    Email: info@thecraftyguardian.com
    Phone: 443-655-8821

  • Terms & Conditions 

    Effective Date: April 7, 2026 

    Welcome to Crafty Guardian. By using our website, services, or communication systems, you agree to the following Terms & Conditions. Please read them carefully. 

     

    Services Provided 

    Crafty Guardian is a childcare agency that connects families with qualified caregivers for in-home childcare services. Services may include temporary, backup, part-time, or ongoing childcare support. 

    Caregivers provide supervision, engage children in age-appropriate activities, assist with routines, and help support families with reliable care. 

    Crafty Guardian coordinates scheduling, communication, and service delivery between families and caregivers. 

     

    Use of Website and Services 

    By using our website or services, you agree to: 

    • Provide accurate and complete information  

    • Use services only for lawful purposes  

    • Maintain respectful communication with staff, caregivers, and families  

    • Comply with all applicable laws and safety requirements  

    Crafty Guardian reserves the right to suspend or terminate services if these conditions are not followed. 

     

    Scheduling and Service Communication 

    Crafty Guardian communicates with families and caregivers regarding: 

    • Booking confirmations  

    • Scheduling updates  

    • Service reminders  

    • Follow-up communications  

    • Billing or payment notifications  

    Communication may occur via phone, email, or SMS text messaging. 

     

    SMS Messaging Terms 

    By providing your phone number to Crafty Guardian, you consent to receive SMS text messages related to services and scheduling. 

    Types of Messages 

    You may receive messages such as: 

    • Shift reminders  

    • Introduction call reminders  

    • Booking confirmations  

    • Schedule changes  

    • Follow-up communications  

    • Billing notifications  

    Message Frequency 

    Message frequency may vary depending on service needs. 

    You may receive up to 2–5 messages per week related to your bookings or account. 

    Message and Data Rates 

    Standard message and data rates may apply depending on your mobile carrier. 

    Opt-Out 

    You can opt out of SMS messages at any time by replying: 

    STOP 

    You may also contact us directly to request removal from SMS communications. 

    Help 

    For assistance, reply: 

    HELP 

    Or contact Crafty Guardian directly using the contact information below. 

     

    Payments and Billing 

    Families are responsible for payment of scheduled services in accordance with their service agreement. 

    Payment terms, cancellation policies, and minimum service requirements will be outlined in individual service agreements. 

    Crafty Guardian reserves the right to suspend services for unpaid balances. 

     

    Limitation of Liability 

    Crafty Guardian makes reasonable efforts to provide qualified caregivers and safe services. However, we are not responsible for: 

    • Events beyond our control  

    • Actions taken by third parties  

    • Interruptions to services due to emergencies, weather, or unforeseen circumstances  

    Nothing in these Terms & Conditions limits rights required by law. 

     

    Privacy 

    Your privacy is important to us. Please review our Privacy Policy to understand how your information is collected and used. 

     

    Changes to Terms 

    Crafty Guardian may update these Terms & Conditions from time to time. Updates will be posted on this page with the revised effective date. 

     

    Contact Information 

    Crafty Guardian Website: www.thecraftyguardian.com Email: info@thecraftyguardian.com Phone: 443-655-8821 

     

For Nannies

  • Nanny Rights

    Every nanny working with Crafty Guardian deserves to feel valued and supported. Our nannies have the right to:

    • A safe, respectful, and inclusive work environment

    • Clear expectations, consistent communication, and guidance from our team

    • Fair and timely compensation

    • Support from Crafty Guardian whenever challenges arise

    • Decline tasks outside of agreed-upon childcare responsibilities

    • Report concerns without fear of retaliation

    • Feel appreciated for the essential work they do each day


    Nanny Responsibilities

    As compassionate professionals, our nannies play a meaningful role in each child’s life. Nannies are expected to:

    • Provide kind, attentive, and developmentally appropriate care

    • Arrive on time and prepared for each shift

    • Follow family routines and safety guidelines

    • Communicate openly about schedule changes or concerns

    • Maintain professionalism, confidentiality, and respect

    • Prioritize the child’s safety, comfort, and emotional well-being

    • Notify the agency of any incidents, health issues, or other concerns

    We deeply value our caregivers and are committed to advocating for their well-being and professional growth.

  • To help create a predictable and respectful schedule for everyone, all childcare bookings should be arranged through Crafty Guardian. Families rely on your consistency, and we value your time just as much.

    If you ever need to cancel a shift, please notify the agency as soon as possible so we can support the family and find backup care if needed. We also ask that you avoid accepting or modifying bookings directly with families without agency approval.

    Life happens, and we understand unexpected things can come up—open communication helps us take care of you and the families we serve.

  • To ensure every nanny is paid fairly and consistently, all childcare payments are processed directly through Crafty Guardian. This protects both you and the families you care for.

    We kindly ask that you do not accept direct payments or negotiate rates with families outside of our approved structure. Our agency sets rates based on experience, schedule, and service type, and your pay will always follow the terms outlined in your agreement.

    If a family ever requests additional help or a rate adjustment, simply let us know—we’re here to advocate for you and make sure everything stays clear, accurate, and supportive for everyone involved.

  • Our families trust Crafty Guardian because of the kindness, professionalism, and care our nannies bring into their homes. We ask that you:

    • Provide attentive, nurturing care that supports each child’s unique needs

    • Follow family routines and agency safety guidelines

    • Maintain a clean and safe environment as part of normal childcare tasks

    • Use positive, encouraging communication with children

    • Always keep children within sight and never leave them unattended

    • Respond calmly and appropriately to challenging behaviors or unexpected situations

    Your presence makes a meaningful difference for each family, and we are here to support you every step of the way.

  • Strong communication helps everyone feel confident and cared for. Please keep the lines open by:

    • Updating the family on how the day is going

    • Informing us promptly about any concerns, scheduling issues, or incidents

    • Responding to messages from the agency within a reasonable time

    • Reaching out if you ever feel unsure about expectations or boundaries

    We appreciate your professionalism and are always here to help you navigate any situation—no question is ever too small.

  • Crafty Guardian is committed to fostering an inclusive, respectful, and supportive environment for all. We do not tolerate discrimination or harassment of any kind, whether from families, children, or staff.

    We proudly welcome caregivers of every background, identity, and life experience, and we are here to ensure you always feel safe, valued, and respected in your workplace.

  • Privacy Policy

    Effective Date: April 7, 2026

    Crafty Guardian ("we," "our," or "us") is committed to protecting the privacy of our families, caregivers, and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.

    Information We Collect

    We may collect personal information such as:

    • Name

    • Phone number

    • Email address

    • Home or service address

    • Emergency contact information

    • Payment and billing information

    • Employment or caregiver application information

    • Scheduling and booking details

    • Communications with our team

    We collect this information when you:

    • Submit a booking or inquiry

    • Apply to become a caregiver

    • Complete forms on our website

    • Communicate with us by phone, email, or text message

    • Sign service or employment agreements

    How We Use Your Information

    We use your information to:

    • Provide childcare and caregiver placement services

    • Schedule and manage care sessions

    • Send reminders and service updates

    • Process payments and invoices

    • Respond to inquiries and provide support

    • Maintain safety and compliance standards

    • Improve our services and operations

    SMS and Communication Privacy

    Crafty Guardian may contact you via phone, email, or SMS text messaging regarding your services or employment.

    These messages may include:

    • Shift reminders

    • Introduction call reminders

    • Booking confirmations

    • Schedule updates

    • Follow-up communications

    • Billing notifications

    Mobile opt-in or phone numbers collected for the purpose of SMS communication are not shared with any third party or affiliate company for marketing purposes.

    Information Sharing

    We do not sell your personal information.

    We may share information only when necessary to provide services or comply with legal requirements, including with:

    • Families and caregivers involved in a placement

    • Payroll or payment processors

    • Insurance providers

    • Government or regulatory agencies when required by law

    • Technology platforms used to manage scheduling and communication

    Data Security

    We take reasonable steps to protect your personal information, including:

    • Secure data systems

    • Limited access to sensitive information

    • Password-protected platforms

    • Confidential handling of records

    Data Retention

    We keep personal information only as long as necessary to:

    • Provide services

    • Maintain payroll and business records

    • Meet legal and regulatory requirements

    Your Rights

    You may request to:

    • Update your information

    • Access your personal information

    • Request removal from communications

    To make a request, please contact us using the information below.

    Children's Privacy

    Crafty Guardian provides services involving children, but we do not knowingly collect personal information directly from children. All information is provided by parents, guardians, or authorized adults.

    Changes to This Policy

    We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

    Contact Us

    Crafty Guardian
    Website: www.thecraftyguardian.com
    Email: info@thecraftyguardian.com
    Phone: 443-655-8821

    SMS Terms & Conditions

    SMS Consent

    By providing your phone number to Crafty Guardian, you consent to receive SMS messages related to services, scheduling, and communication.

    Phone numbers collected for SMS consent are not shared with third parties for marketing purposes.

    Types of Messages You May Receive

    You may receive SMS messages such as:

    • Shift reminders

    • Introduction call reminders

    • Booking confirmations

    • Schedule changes

    • Follow-up messages

    • Billing notifications

    Example:

    Hello, this is a reminder of your upcoming shift with Crafty Guardian. Please contact the family at least 48 hours before your shift. Reply STOP to opt out of SMS messaging at any time.

    Message Frequency

    Message frequency may vary depending on services and scheduling needs.

    You may receive up to 2–5 messages per week related to your bookings or account.

    Message and Data Rates

    Standard message and data rates may apply depending on your mobile carrier.

    Opt-In Methods

    You may opt in to receive SMS messages by:

    • Submitting a form on our website

    • Signing onboarding or service documents

    • Verbally providing consent

    • Requesting services from Crafty Guardian

    Opt-Out

    You can opt out at any time by replying:

    STOP

    You may also contact us directly to be removed from messaging.

    Help

    For assistance, reply:

    HELP

    Or contact:

    Email: info@thecraftyguardian.com
    Phone: 443-655-8821

  • Terms & Conditions 

    Effective Date: April 7, 2026 

    Welcome to Crafty Guardian. By using our website, services, or communication systems, you agree to the following Terms & Conditions. Please read them carefully. 

     

    Services Provided 

    Crafty Guardian is a childcare agency that connects families with qualified caregivers for in-home childcare services. Services may include temporary, backup, part-time, or ongoing childcare support. 

    Caregivers provide supervision, engage children in age-appropriate activities, assist with routines, and help support families with reliable care. 

    Crafty Guardian coordinates scheduling, communication, and service delivery between families and caregivers. 

     

    Use of Website and Services 

    By using our website or services, you agree to: 

    • Provide accurate and complete information  

    • Use services only for lawful purposes  

    • Maintain respectful communication with staff, caregivers, and families  

    • Comply with all applicable laws and safety requirements  

    Crafty Guardian reserves the right to suspend or terminate services if these conditions are not followed. 

     

    Scheduling and Service Communication 

    Crafty Guardian communicates with families and caregivers regarding: 

    • Booking confirmations  

    • Scheduling updates  

    • Service reminders  

    • Follow-up communications  

    • Billing or payment notifications  

    Communication may occur via phone, email, or SMS text messaging. 

     

    SMS Messaging Terms 

    By providing your phone number to Crafty Guardian, you consent to receive SMS text messages related to services and scheduling. 

    Types of Messages 

    You may receive messages such as: 

    • Shift reminders  

    • Introduction call reminders  

    • Booking confirmations  

    • Schedule changes  

    • Follow-up communications  

    • Billing notifications  

    Message Frequency 

    Message frequency may vary depending on service needs. 

    You may receive up to 2–5 messages per week related to your bookings or account. 

    Message and Data Rates 

    Standard message and data rates may apply depending on your mobile carrier. 

    Opt-Out 

    You can opt out of SMS messages at any time by replying: 

    STOP 

    You may also contact us directly to request removal from SMS communications. 

    Help 

    For assistance, reply: 

    HELP 

    Or contact Crafty Guardian directly using the contact information below. 

     

    Payments and Billing 

    Families are responsible for payment of scheduled services in accordance with their service agreement. 

    Payment terms, cancellation policies, and minimum service requirements will be outlined in individual service agreements. 

    Crafty Guardian reserves the right to suspend services for unpaid balances. 

     

    Limitation of Liability 

    Crafty Guardian makes reasonable efforts to provide qualified caregivers and safe services. However, we are not responsible for: 

    • Events beyond our control  

    • Actions taken by third parties  

    • Interruptions to services due to emergencies, weather, or unforeseen circumstances  

    Nothing in these Terms & Conditions limits rights required by law. 

     

    Privacy 

    Your privacy is important to us. Please review our Privacy Policy to understand how your information is collected and used. 

     

    Changes to Terms 

    Crafty Guardian may update these Terms & Conditions from time to time. Updates will be posted on this page with the revised effective date. 

     

    Contact Information 

    Crafty Guardian Website: www.thecraftyguardian.com Email: info@thecraftyguardian.com Phone: 443-655-8821